Introduction

Welcome to KPI Blackbelt. These Terms and Conditions govern your use of our website, e-learning platform, and community forum, as well as your participation in our training programmes and qualification courses. KPI Blackbelt and Made to Measure KPIs are services provided by Tapton Royd Ltd. By accessing our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Definitions

• “Company,” “we,” “us,” or “our” refers to Tapton Royd Ltd, trading as KPI Blackbelt and Made to Measure KPIs.
• “Services” refers to our website, e-learning platform, community forum, and all associated training programmes and qualification courses.
• “User,” “you,” or “your” refers to the individual or entity accessing or using our Services.
• “Content” refers to all materials, information, data, text, graphics, images, videos, and other materials available through our Services.
• “Course” refers to any training programme, qualification course, or educational service provided by us.

Account Registration and Security

Account Creation

To access certain features of our Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

Age Restriction

You must be at least 18 years of age to create an account and use our Services.

Course Enrolment and Payment

Enrolment

Course enrolment is subject to availability and acceptance of your application. We reserve the right to refuse enrolment at our discretion.

Fees and Payment

• All fees are quoted in US Dollars (USD) unless otherwise specified.
• Payment must be made in full at the time of enrolment or according to an agreed payment plan.
• We accept payment via credit/debit card, bank transfer, and other specified payment methods.
• All payments are processed through secure third-party payment processors.

Taxes

All fees are exclusive of applicable taxes unless otherwise stated. You are responsible for any taxes that may apply to your purchase.

Cancellation and Refund Policy

Refunds

• A full refund may be requested at any point up until the time of the first module tutorial.
• After the first module tutorial has taken place, no refunds will be offered.

Course Deferrals

• You may request to defer your course participation to a later cohort.
• Deferral requests must be made in writing at least 14 days before the course start date.
• A deferral fee of £250 may apply, and deferrals are subject to availability.

Intellectual Property Rights

Our Intellectual Property

All Content provided through our Services, including but not limited to course materials, videos, assignments, templates, and forum posts created by us, is the property of Tapton Royd Ltd or our licensors and is protected by UK and international intellectual property laws.

Licence to Use

We grant you a limited, non-exclusive, non-transferable licence to access and use our Content solely for your personal, non-commercial educational purposes.

Restrictions

You may not:

• Copy, modify, reproduce, republish, distribute, display, or transmit our Content for commercial purposes
• Sell, rent, or sub-license our Content
• Reverse engineer or decompile any part of our Services
• Remove any copyright or other proprietary notices from our Content
• Share your account credentials with others or allow others to access course materials through your account

User Content

By submitting any content to our platform, including forum posts, assignment submissions, and feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display such content for the purpose of providing and improving our Services.

Code of Conduct

Acceptable Use

You agree to use our Services in accordance with these Terms and Conditions and not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Post or share inappropriate, offensive, or illegal content
• Harass, abuse, or harm other users
• Interfere with or disrupt our Services
• Attempt to gain unauthorised access to our Services or systems

Community Forum

When participating in our community forum, you agree to:

• Respect other members and their opinions
• Post content that is relevant to the topics being discussed
• Refrain from promotional or spam content
• Follow any additional guidelines provided for specific forum areas

Course Participation

Attendance

While our courses are primarily self-paced, attendance at scheduled live tutorial sessions is strongly encouraged. Repeated absence may affect your ability to complete the course successfully.

Assignment Submission

• Assignments must be submitted by the specified deadlines.
• Late submissions may be accepted at the tutor’s discretion but may receive delayed feedback.
• All work submitted must be your own original work.

Certification

• Course certificates will only be issued upon satisfactory completion of all required course components.
• We reserve the right to withhold certification if course requirements are not met.

Service Availability and Modifications

Service Availability

While we strive to provide uninterrupted access to our Services, we do not guarantee that our Services will be available at all times. We are not liable for any downtime or service interruptions.

Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice. This includes changes to content, features, hours of availability, and equipment needed to access the Services.

Changes to Terms and Conditions

We may modify these Terms and Conditions at any time. Continued use of our Services after such modifications constitutes acceptance of the updated terms.

Limitation of Liability

Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of our Services.

Cap on Liability

Our total liability for any claims under these Terms and Conditions shall not exceed the amount paid by you for the course in question.

Indemnification

You agree to indemnify, defend, and hold harmless Tapton Royd Ltd, its officers, directors, employees, agents, and licensors from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising out of your use of our Services or any violation of these Terms and Conditions.

Third-Party Services

Our Services may include links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: terms@madetomeasurekpis.com Post: Tapton Royd Ltd, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Last Updated: April 4th, 2025