Privacy Policy

Introduction

Welcome to Tapton Royd Ltd, trading as Made to Measure KPIs and KPI Blackbelt. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, e-learning platform, and community forum.

Who We Are

KPI Blackbelt (referred to as “we,” “us,” or “our”) provides professional training and qualification services in KPIs, performance measurement, and dashboard design. We are registered in the United Kingdom and comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

We collect the following types of personal information:

  • Name, email address, and contact details
  • Billing information and payment details
  • Professional information (job title, company, experience level)
  • Educational background relevant to our courses
  • Login credentials for our platform
  • Profile information you choose to share in our community forum

Course Participation Data

  • Assignment submissions and feedback
  • Course progress and completion data
  • Participation in live tutorials
  • Interactions in the community forum
  • Technical support requests

Technical Data

  • IP address and browser information
  • Device information
  • Cookies and similar technologies
  • Usage patterns and interaction with our platform

How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services

  • Processing your enrolment and managing your account
  • Delivering course materials and providing access to e-learning modules
  • Facilitating live tutorials and community interactions
  • Reviewing and providing feedback on assignments
  • Processing payments and issuing receipts

To Improve Our Services

  • Analysing course engagement and outcomes
  • Enhancing our teaching methods and materials
  • Improving website functionality and user experience
  • Addressing technical issues

To Communicate With You

  • Sending essential course updates and information
  • Providing administrative notifications
  • Responding to your enquiries and support requests
  • Sending relevant marketing communications (with your consent)

Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary for the performance of our contract with you
  • Legitimate Interests: Where processing is in our legitimate interests and not overridden by your rights
  • Consent: Where you have given clear consent for specific purposes
  • Legal Obligation: Where processing is necessary for compliance with legal obligations

Data Sharing and Third Parties

We may share your personal information with:

  • Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, cloud hosting services, Microsoft Teams, Miro)
  • Educational Partners: Accreditation bodies or education partners (where relevant to your qualification)
  • Legal Authorities: When required by applicable law, court order, or governmental regulation

We ensure all third parties respect the security of your personal data and treat it in accordance with the law. We do not sell your personal data to third parties.

International Transfers

Your data may be transferred to and processed in countries outside the UK where our service providers are located. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally, including standard contractual clauses approved by the UK Information Commissioner’s Office.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Secure encryption for sensitive data transmission
  • Regular security assessments of our systems
  • Strict access controls for staff and contractors
  • Regular training for our team on data protection

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For course participants, we typically retain:

  • Account information: For the duration of your account plus 24 months after inactivity
  • Course materials and submissions: For 24 months after course completion
  • Financial records: For 7 years as required by UK tax regulations

Your Rights

Under UK data protection law, you have rights including:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Data Portability: Request transfer of your data to you or a third party
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Rights Related to Automated Decision Making: Safeguards around automated decision making

To exercise any of these rights, please contact us at privacy@madetomeasurekpis.com.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@madetomeasurekpis.com Post: Tapton Royd Ltd (Trading as Made to Measure KPIs), 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Complaints

If you are concerned about our handling of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last Updated: 4th April 2025